In addition to taxes, restaurants levy service charge or taxes of between 5 to 20% and do not make it clear that it is optional. Customers have been upset by this charge which is really a tip for the quality of the service provided and is STRICTLY OPTIONAL. The Department of Consumer Affairs has asked the Restaurant and Hotel industry to post signs to notify that these are voluntary. We can be sure that consumers will remain confused for a long time till the word gets out to everyone.
Source: Times of India
- 4 Jan 2017